Privacy Policy

Last Updated: June 23, 2025

Evergreen Farms/ The Good Crop ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our e-commerce website (the "Service") to purchase Fresh Fruits, Vegetables, Eggs, Staples and Mushrooms. By using the Service, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

Information that can identify you, provided voluntarily during account creation, order placement, or customer support interactions, including:

Name
Email address
Phone number
Delivery address
Payment information (e.g., credit/debit card details, processed securely via third-party payment processors)
Account login credentials (e.g., username and password, stored securely)

1.2 Non-Personal Information

Information that does not directly identify you, collected automatically when you use the Service, including:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on the Service
Order history and preferences
Cookies and similar tracking technologies (see Section 6)

1.3 User-Provided Content

Information you submit voluntarily, such as:

Product reviews or ratings
Photos uploaded for return/refunded requests
Feedback or inquiries sent to customer support

2. How We Use Your Information

We use your information to:

Process and fulfill orders, including delivery of Fresh Fruits, Vegetables, Eggs, Staples and Mushrooms.
Communicate with you about orders, account updates, or customer support inquiries.
Personalize your experience, such as recommending products based on order history.
Process payments and issue refunds securely via third-party payment processors.
Improve the Service, including analyzing usage trends and optimizing functionality.
Send promotional offers, newsletters, or marketing communications (with your consent, where required).
Comply with legal obligations, such as tax reporting or fraud prevention.
Protect the security and integrity of the Service.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

3.1 Service Providers

Third parties who assist us in operating the Service, such as:

Payment processors (e.g., Zoho Payments, Razorpay, Paytm) to handle transactions securely.
Delivery partners (e.g., Delhivery, Shiprocket, Xpressbees) to fulfill orders, receiving only necessary details like name, address, and phone number.
Cloud hosting providers to store data securely.
Analytics providers (e.g., Google Analytics) to understand Service usage.

These providers are contractually obligated to protect your information and use it only for the services they provide.

3.2 Legal Compliance

We may disclose your information if required by law, such as:

To comply with legal processes (e.g., subpoenas, court orders).
To enforce our Terms and Conditions or protect our rights, property, or safety.
To prevent or investigate fraud, security issues, or illegal activities.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.

4. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

Encryption of sensitive data (e.g., payment details) during transmission.
Secure storage of personal information on protected servers.
Access controls to limit data access to authorized personnel only.

However, no online system is completely secure. We cannot guarantee absolute security but strive to safeguard your information.

5. Data Retention

We retain your personal information only as long as necessary to:

Fulfill the purposes outlined in this policy (e.g., order processing, customer support).
Comply with legal obligations (e.g., tax or accounting requirements).
Resolve disputes or enforce agreements.

For example:

Account information is retained while your account is active and for 5 years after account closure for legal purposes.
Order history is retained for 7 years to comply with tax regulations.
Non-personal data may be retained indefinitely in anonymized form for analytics.

6. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to:

Enhance your experience (e.g., remember login details or cart items).
Analyze Service usage and performance.
Deliver targeted advertisements (with your consent, where required).

6.1 Types of Cookies

Essential Cookies: Necessary for the Service to function (e.g., maintaining your session).
Performance Cookies: Collect analytics data to improve the Service.
Marketing Cookies: Used for personalized ads and promotions.

6.2 Managing Cookies

You can manage cookie preferences via your browser settings or our cookie consent tool (if applicable). Disabling cookies may affect Service functionality. For more information, see [Insert Link to Cookie Policy, if separate].

7. Your Rights

Depending on your jurisdiction , you may have the following rights:

Access: Request a copy of your personal information.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal obligations.
Restriction: Request limits on how we process your data.
Portability: Request your data in a structured, machine-readable format.
Opt-Out: Opt out of marketing communications or data sharing for targeted ads (where applicable).

To exercise these rights, contact us at thegoodcropindia@gmail.com . We will respond within 30 days and may require identity verification.

8. Third-Party Links

The Service may contain links to third-party websites (e.g., payment processors, delivery partners). We are not responsible for their privacy practices. Review their policies before providing information.

9. Children’s Privacy

The Service is not intended for individuals under 13. We do not knowingly collect personal information from children. If we learn that a child has provided information, we will delete it promptly. Contact us if you believe this has occurred.

10. International Data Transfers

If you are located outside India, your information may be transferred to and processed in respective Country. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) for cross-border transfers to comply with data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on the Service, and we may notify you via email or account notification. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or to exercise your rights, contact us at:

Email: thegoodcropindia@gmail.com
Address: 380/2A1, Mallepalayam, Jakkeri, Kelamangalam Town, Krishnagiri Dt., Tamil Nadu - 635113

We aim to respond within 24-48 hours for general inquiries and 30 days for data rights requests.