Last Updated: June 22, 2025

Thank you for shopping with Evergreen Farms/ The Good Crop. This Shipping and Returns Policy outlines our processes for delivering fresh fruits, vegetables, eggs, and mushrooms and handling returns or refunds. Please read this policy carefully before placing an order.

1. Shipping Policy

1.1 Delivery Areas

We deliver to Bengaluru. Delivery availability is confirmed at checkout based on your provided address. If your location is outside our delivery zones, you will be notified during the order process.

1.2 Delivery Timelines

• Orders are typically processed within 2 hours of placement.
• Delivery is estimated to occur within next day from dispatch, depending on your location and our delivery partners’ schedules.
• Delivery times are estimates and not guaranteed due to factors like weather, traffic, or unforeseen circumstances.
• You will receive a confirmation email or notification with tracking details (if available) once your order is dispatched.

1.3 Delivery Process

• Accurate Address: You must provide a complete and accurate delivery address, including any relevant landmarks or instructions.
• Recipient Availability: Someone must be available to receive the order at the specified address. We are not responsible for spoilage if the delivery is left unattended due to your absence or incorrect address details.
• Perishable Goods: Due to the perishable nature of our products, orders must be inspected upon receipt. Report any issues (e.g., damaged or spoiled items) within 24 hours of delivery.

1.4 Delivery Fees

• Delivery fees, if applicable, are calculated based on your location and order size. Fees will be clearly displayed at checkout.
• Free delivery may be offered for orders above ₹400, subject to promotional terms.
  
• Additional fees may apply for expedited or same-day delivery, if available.

1.5 Order Modifications

• Once an order is placed, modifications (e.g., changing items or delivery address) may not be possible after 2 hours or once the order is dispatched.
• Contact us at  thegoodcropindia@gmail.com or 8147394810 as soon as possible to request changes, and we will accommodate where feasible.

1.6 Non-Delivered Orders

• If an order cannot be delivered due to an incorrect address, refusal to accept, or repeated absence, we may cancel the order and issue a refund, less delivery fees.
• We are not responsible for losses due to your failure to provide accurate delivery information.

2. Returns and Refunds Policy

2.1 Returns for Perishable Goods

Due to the perishable nature of fresh fruits, vegetables, eggs, and mushrooms, we only accept returns for:

• Defective or Spoiled Items: Products that are damaged, rotten, or otherwise unfit for consumption upon delivery.
• Incorrect Items: Products that do not match your order.
• Missing Items: Items listed in your order but not included in the delivery.

Non-Returnable Items:

• Products that have been consumed, improperly stored, or damaged after delivery.
• Items returned due to personal taste or preference (e.g., not liking the flavor or appearance of a fruit).

2.2 Reporting Issues

• To request a return or refund, contact us within 24 hours of delivery at thegoodcropindia@gmail.com or 8147394810.
• Provide your order number, a description of the issue, and photos of the affected products (if applicable).
• Failure to report issues within the specified timeframe may result in denial of the return or refund request.

2.3 Refund or Replacement Process

• Inspection: We may request additional details or photos to verify the issue.
• Resolution: At our discretion, we may offer:
  • A full or partial refund to your original payment method, processed within 5-7 business days.
  • A replacement product delivered at no additional cost, subject to availability.
• Refunds do not include delivery fees unless the issue is due to our error (e.g., incorrect or missing items).
• If a replacement is not available, a refund will be issued for the affected item(s).

2.4 Cancellations

• You may cancel an order before it is dispatched by contacting us at thegoodcropindia@gmail.com or 8147394810.
• Orders cannot be canceled once dispatched, but you may be eligible for a return/refunded under Section 2.1.
• If we cancel an order due to stock unavailability or other issues, you will receive a full refund, including delivery fees.

3. Customer Responsibilities

• Inspection: Inspect your order upon delivery and report issues promptly.
• Storage: Store perishable goods appropriately (e.g., refrigerate eggs or vegetables) to maintain freshness. We are not responsible for spoilage due to improper storage after delivery.
• Contact Information: Provide accurate contact details for delivery updates or issue resolution.

4. Contact Us

For questions or concerns about shipping or returns, please reach out to:

• Email: thegoodcropindia@gmail.com  
• Phone: 8147394810

We aim to respond to all inquiries within 24-48 hours.